Frequently Asked Questions

Shipping Policy

We collect orders throughout the week and roast them on the weekend. Orders placed before Saturday 3pm (PST) are shipped on the following Monday (unless it's a holiday), with the following typical delivery schedule within the United States (please note that delivery times are not guaranteed):

  • Los Angeles Area: Wednesday
  • Seattle Area: Thursday
  • Texas Area: Friday
  • Chicago & New York Area: The following Monday
  • Hawaii: Up to two weeks

Although we will try our best to fulfill orders as soon as possible, generally orders placed after Saturday 3pm (PST) will be included in the following week's fulfillment (the week after).

Exchange Policy

Exchanges can only be made before the order is fulfilled. Once the order has been shipped, we cannot process any requests.

To request an exchange, please contact us as soon as possible at hello@hydrangea.coffee with your order #, the item(s), and the size of the item(s) you would like to exchange it for.

Return and Refund Policy

If you change your mind, we are happy to cancel or exchange your order before Saturday 3 PM PST.

In the case of any faulty, incorrect or missing items received, we will provide partially or fully refund depends on the circumstances. If you receive a faulty or incorrect item, please contact us within 21 days of your purchase to request a return or refund. We may require supporting evidences, such as photographs or a description of the fault or error, to carry out the process.  

In-Person Pick Up in Berkeley

In-person Pick Up in Berkeley (2323 4th Street, Suite #A, Berkeley, CA) will be available for:

  • Monday & Friday 10:00 AM –3:00 PM
  • Saturday 2:00 PM – 5:00 PM

Please turn into the parking lot and park near "Kanen Coffee: Espresso Machines", and ring the door bell and we will meet you outside.

Filter Recipe

Equipment: V60 dripper
Coffee: 15 grams
Water Temperature: 93°C ~50ppm
First Pour to 50g at 00:00
Second Pour to 130g at 00:30
Third Pour to 190g at 01:05
Fourth Pour: 250g at 1:35
Total Brew Time: Aim for 2:30 minutes.
Note: Expect slightly longer extraction times for washed coffees and shorter for natural coffees.

Espresso Recipe

For a traditional espresso recipe we recommend a 1:3 ratio around 30 seconds.

For a "turbo" style shot, aim around 1:4 in less than 20 seconds

For milk beverages we recommend tightening up the ratio closer to 1:2.5 ratio.

Resting Coffee

For filter and espresso we recommend about 2-3 weeks of resting - shorter for more processed-focus coffee, and longer for traditionally processed coffee.

We found that the majority of our coffees peak around week 4-6.

Wholesale Inquires

As a coffee roaster, we understand the importance of delivering exceptional coffee to businesses and establishments.

Whether you run a coffee shop, restaurant, or any business that serves coffee for the public, our wholesale service is tailored to meet your needs.

Fill out the contact form below to discuss your wholesale coffee requirements and explore how we can support your success.

Find us in Stores!

Find us in Stores!

Alabama

Daily Edition, Birmingham

Side Track Coffee, Opelika

Arizona

Aerial Coffee Co., Apache Junction

California

1 Oz Coffee, Mountain View

A.M. Craft, San Jose

Attalus Coffee, Vacaville

Cafe Immortal, Sacramento

Celicious Coffee, San Francisco

Coffee MCO, Los Angeles

CozyBrew Coffee, San Lorenzo

CoRo Coffee Room, Berkeley

Field Day Coffee, San Luis Obispo

Golden Goat Coffee, San Francisco

Goodthing Coffee, Burlingame

HI NRG, San Francisco

Hopper & Burr, Santa Ana

Kaizen Coffee, San Mateo

Komakase, San Francisco

Little Ox Coffee, Fullerton

Long Black Coffee, Fountain Valley

Mandarin Coffee Stand, Pasadena

Manivela Coffee, San Diego

MIND COFFEE, Berkeley

Native Fields, Walnut

Offbeat Coffee, Sacramento

Ondo Coffee Co, Los Angeles

Paper Son Coffee, San Francisco

Piccolo Coffee, Brea

Rề CĂ  PhĂȘ, Fountain Valley

Shoji, San Francisco

Thank You Coffee, Anaheim

Third Place Coffee Company, Antioch

Colorado

Queen City Collective Coffee, Denver

Connecticut

Story and Soil Coffee, Hartford

Florida

Manuel Montenegro, Sarasota

Steady Coffee, Jacksonville

Georgia

Meadowlark Coffee, Gainesville

Hawaii

Try Coffee, Honolulu

Idaho

Slow By Slow Coffee Bar, Boise

Illinois

Metric Coffee, Chicago

Indiana

Never Home Coffee, Indianapolis

Kansas

Lavada Wine Shop, Overland Park

Massachusetts

Tunic Coffee, Northampton

Maryland

The Bun Shop, Baltimore

Michigan

The Red Hook, Ferndale

Minnesota

SK Coffee, Minneapolis

Montana

Ebon Coffee Collective, Billings

North Carolina

Fount Coffee + Kitchen, Morrisville

Pollen Coffee and Flowers, Asheville

North Dakota

Piranha Mañana, Pembina

Nebraska

Zen Coffee Company, Omaha

New York

Principles GI Coffee House, Brooklyn

Ohio

Index Coffee & Books, Cleveland

Little Cat, Columbus

Oregon

Super Joy Coffee Lab, Portland

Pennsylvania

Function Coffee Labs, Philadelphia

South Carolina

Methodical Coffee, Greenville

Tennessee

Cooper House Project, Memphis

Fada Coffee, Cleveland

Living Waters Brewing + Coffee Bar, Nashville

Texas

Lucy's Snackbar, Corpus Christi

PROG Coffee, Brownsville

Synaxis Coffee, El Paso

The Gifted Group, Fort Worth

Utah

District Coffee Co, Salt Lake City

Washington

Cardoon, Seattle

Nihilante Coffee LLC, Seattle

Slow Day Coffee, Seattle

Sound & Fog, Seattle

Story Coffee, Bellevue

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