Frequently Asked Questions
Shipping Policy
We collect orders throughout the week and roast them on the weekend. Orders placed before Saturday 3pm (PST) are shipped on the following Monday (unless it's a holiday), with the following typical delivery schedule within the United States (please note that delivery times are not guaranteed):
- Los Angeles Area: Wednesday
- Seattle Area: Thursday
- Texas Area: Friday
- Chicago & New York Area: The following Monday
- Hawaii: Up to two weeks
Although we will try our best to fulfill orders as soon as possible, generally orders placed after Saturday 3pm (PST) will be included in the following week's fulfillment (the week after).
Exchange Policy
Exchanges can only be made before the order is fulfilled. Once the order has been shipped, we cannot process any requests.
To request an exchange, please contact us as soon as possible at hello@hydrangea.coffee with your order #, the item(s), and the size of the item(s) you would like to exchange it for.
Return and Refund Policy
If you change your mind, we are happy to cancel or exchange your order before Saturday 3 PM PST.
In the case of any faulty, incorrect or missing items received, we will provide partially or fully refund depends on the circumstances. If you receive a faulty or incorrect item, please contact us within 21 days of your purchase to request a return or refund. We may require supporting evidences, such as photographs or a description of the fault or error, to carry out the process. Â
In-Person Pick Up in Berkeley
In-person Pick Up in Berkeley (2323 4th Street, Suite #A, Berkeley, CA) will be available for:
- Monday & Friday 10:00 AM â3:00 PM
- Saturday 2:00 PM â 5:00 PM
Please turn into the parking lot and park near "Kanen Coffee: Espresso Machines", and ring the door bell and we will meet you outside.
Filter Recipe
Equipment: V60 dripper
Coffee: 15 grams
Water Temperature: 93°C ~50ppm
First Pour to 50g at 00:00
Second Pour to 130g at 00:30
Third Pour to 190g at 01:05
Fourth Pour: 250g at 1:35
Total Brew Time: Aim for 2:30 minutes.
Note: Expect slightly longer extraction times for washed coffees and shorter for natural coffees.
Espresso Recipe
For a traditional espresso recipe we recommend a 1:3 ratio around 30 seconds.
For a "turbo" style shot, aim around 1:4 in less than 20 seconds
For milk beverages we recommend tightening up the ratio closer to 1:2.5 ratio.
Resting Coffee
For filter and espresso we recommend about 2-3 weeks of resting - shorter for more processed-focus coffee, and longer for traditionally processed coffee.
We found that the majority of our coffees peak around week 4-6.
Wholesale Inquires
As a coffee roaster, we understand the importance of delivering exceptional coffee to businesses and establishments.
Whether you run a coffee shop, restaurant, or any business that serves coffee for the public, our wholesale service is tailored to meet your needs.
Fill out the contact form below to discuss your wholesale coffee requirements and explore how we can support your success.
Find us in Stores!
Find us in Stores!
Alabama
Daily Edition, Birmingham
Side Track Coffee, Opelika
Arizona
Aerial Coffee Co., Apache Junction
California
1 Oz Coffee, Mountain View
A.M. Craft, San Jose
Attalus Coffee, Vacaville
Cafe Immortal, Sacramento
Celicious Coffee, San Francisco
Coffee MCO, Los Angeles
CozyBrew Coffee, San Lorenzo
CoRo Coffee Room, Berkeley
Field Day Coffee, San Luis Obispo
Golden Goat Coffee, San Francisco
Goodthing Coffee, Burlingame
HI NRG, San Francisco
Hopper & Burr, Santa Ana
Kaizen Coffee, San Mateo
Komakase, San Francisco
Little Ox Coffee, Fullerton
Long Black Coffee, Fountain Valley
Mandarin Coffee Stand, Pasadena
Manivela Coffee, San Diego
MIND COFFEE, Berkeley
Native Fields, Walnut
Offbeat Coffee, Sacramento
Ondo Coffee Co, Los Angeles
Paper Son Coffee, San Francisco
Piccolo Coffee, Brea
Rá» CĂ PhĂȘ, Fountain Valley
Shoji, San Francisco
Thank You Coffee, Anaheim
Third Place Coffee Company, Antioch
Colorado
Queen City Collective Coffee, Denver
Connecticut
Story and Soil Coffee, Hartford
Florida
Manuel Montenegro, Sarasota
Steady Coffee, Jacksonville
Georgia
Meadowlark Coffee, Gainesville
Hawaii
Try Coffee, Honolulu
Idaho
Slow By Slow Coffee Bar, Boise
Illinois
Metric Coffee, Chicago
Indiana
Never Home Coffee, Indianapolis
Kansas
Lavada Wine Shop, Overland Park
Massachusetts
Tunic Coffee, Northampton
Maryland
The Bun Shop, Baltimore
Michigan
The Red Hook, Ferndale
Minnesota
SK Coffee, Minneapolis
Montana
Ebon Coffee Collective, Billings
North Carolina
Fount Coffee + Kitchen, Morrisville
Pollen Coffee and Flowers, Asheville
North Dakota
Piranha Mañana, Pembina
Nebraska
Zen Coffee Company, Omaha
New York
Principles GI Coffee House, Brooklyn
Ohio
Index Coffee & Books, Cleveland
Little Cat, Columbus
Oregon
Super Joy Coffee Lab, Portland
Pennsylvania
Function Coffee Labs, Philadelphia
South Carolina
Methodical Coffee, Greenville
Tennessee
Cooper House Project, Memphis
Fada Coffee, Cleveland
Living Waters Brewing + Coffee Bar, Nashville
Texas
Lucy's Snackbar, Corpus Christi
PROG Coffee, Brownsville
Synaxis Coffee, El Paso
The Gifted Group, Fort Worth
Utah
District Coffee Co, Salt Lake City
Washington
Cardoon, Seattle
Nihilante Coffee LLC, Seattle
Slow Day Coffee, Seattle
Sound & Fog, Seattle
Story Coffee, Bellevue